Freshness Guarantee

If something in a delivery is spoiled, damaged, missing, or not what you ordered, report it within 48 hours of delivery. Choose the items and what went wrong. Add a photo, unless the item is missing.

Credits are selected for you. You can ask instead for a refund to the way you paid. Credits go back on your Olivia's Credits balance. Paid-in credits do not expire. If the order used bonus credits, those come back with the same expiration they had, up to 12 months from the load.

A card refund is sent through the card processor when one is connected. Until then, that refund waits for the owner to handle it. Pay-on-delivery and invoice refunds are handled by the owner.

You can cancel an order before it is packed and get a full refund the same way you paid.

Olivia's Credits stay on your account. They cannot be cashed out, transferred to someone else, or used outside Olivia's Gardens.

Some small reports can be approved right away. Reports from an account with many recent reports are reviewed by hand.